/* خلفيات اختيارية للتطبيق (بيتحكم فيها المستخدم من لوحة المظهر) */
html[data-bg="gradient"] body{background:
  radial-gradient(1200px 600px at 15% -10%, rgba(var(--acc-rgb),.14), transparent 60%),
  radial-gradient(1000px 500px at 100% 0%, rgba(var(--acc-rgb),.10), transparent 55%),
  var(--bg) !important;background-attachment:fixed}
html[data-bg="mesh"] body{background:
  radial-gradient(600px 400px at 10% 10%, rgba(var(--acc-rgb),.16), transparent 55%),
  radial-gradient(700px 500px at 90% 20%, rgba(236,72,153,.10), transparent 55%),
  radial-gradient(600px 500px at 50% 100%, rgba(14,165,233,.10), transparent 55%),
  var(--bg) !important;background-attachment:fixed}
html[data-bg="dots"] body{background-color:var(--bg);
  background-image:radial-gradient(rgba(var(--acc-rgb),.14) 1px, transparent 1px);
  background-size:22px 22px;background-attachment:fixed}
html[data-theme="dark"] .inp{background:var(--input-bg)}
html[data-theme="dark"] .crd{background:var(--surface)}
html[data-theme="dark"] .ticket-row{background:var(--surface)}
html[data-theme="dark"] .ticket-row.prio-high{background:linear-gradient(90deg,#2A2416 0%,var(--surface) 12%)}
html[data-theme="dark"] .ticket-row.prio-urgent{background:linear-gradient(90deg,#2A1A1A 0%,var(--surface) 12%)}
html[data-theme="dark"] .chip{background:var(--surface);color:var(--text)}
html[data-theme="dark"] [style*="background:#F9FAFB"],html[data-theme="dark"] [style*="background:#F3F4F6"]{background:var(--input-bg) !important}
/* فقاعات الرسايل — الألوان الفاتحة الثابتة كانت بتخلي النص الأبيض مش ظاهر في الدارك مود */
html[data-theme="dark"] .msg-bubble{background:var(--input-bg)}
html[data-theme="dark"] .msg-bubble.mine{background:#1E2A4A;border-color:#31406B}
html[data-theme="dark"] .msg-bubble.ai{background:#0F2A30;border-color:#155E75}
html[data-theme="dark"] .msg-bubble.note{background:#33290F;border-color:#6B5A1F}
/* الزراير الرمادي (Cancel، المرفقات...) كانت خلفيتها بيضا ثابتة */
html[data-theme="dark"] .btn-g{background:var(--surface);color:var(--text);border-color:var(--border)}
/* أي عناصر inline بخلفيات تينت فاتحة (تنبيهات/بادجات) — نسخ داكنة منها */
html[data-theme="dark"] [style*="background:#EEF2FF"]{background:#1E2A4A !important}
html[data-theme="dark"] [style*="background:#F0FDF4"]{background:#12291A !important}
html[data-theme="dark"] [style*="background:#FEF3C7"],html[data-theme="dark"] [style*="background:#FFFBEB"]{background:#33290F !important}
html[data-theme="dark"] [style*="background:#FEF2F2"],html[data-theme="dark"] [style*="background:#FEE2E2"]{background:#331616 !important}
html[data-theme="dark"] [style*="background:#ECFEFF"]{background:#0F2A30 !important}
*{box-sizing:border-box;margin:0;padding:0;font-family:'Inter',-apple-system,sans-serif}
body{background:var(--bg);color:var(--text);min-height:100vh;-webkit-font-smoothing:antialiased;font-size:14px}
.hide{display:none !important}
.muted{color:var(--muted);font-size:13px}
.crd{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow-sm)}
.inp{width:100%;padding:10px 13px;border-radius:10px;border:1px solid var(--border);background:var(--input-bg);color:var(--text);font-size:13.5px;outline:none;transition:border .18s,box-shadow .18s;font-family:inherit}
.inp:focus{border-color:var(--acc);box-shadow:0 0 0 3px rgba(var(--acc-rgb),.14)}
textarea.inp{resize:vertical}
select.inp{cursor:pointer}
.btn{padding:10px 16px;border-radius:10px;border:none;font-size:13.5px;font-weight:600;cursor:pointer;transition:transform .12s,filter .18s,box-shadow .18s;font-family:inherit;white-space:nowrap}
.btn:hover{filter:brightness(1.06)}
.btn:active{transform:scale(.98)}
.btn-p{background:var(--acc);color:#fff;box-shadow:0 2px 10px rgba(var(--acc-rgb),.28)}
.btn-p:hover{box-shadow:0 4px 16px rgba(var(--acc-rgb),.38)}
.btn-g{background:var(--surface);color:var(--text);border:1px solid var(--border)}
.btn-g:hover{background:var(--row-hover)}
.btn-r{background:#FEF2F2;color:#DC2626;border:1px solid #FECACA}
.lnk{color:var(--acc);cursor:pointer;text-decoration:none;font-weight:600;font-size:13px}
.lnk:hover{text-decoration:underline}
.chip{padding:6px 13px;border-radius:9px;border:1px solid var(--border);background:var(--surface);color:var(--muted);font-size:12.5px;font-weight:600;cursor:pointer;transition:all .15s;font-family:inherit}
.chip:hover{border-color:var(--acc);color:var(--acc)}
.chip.on{background:var(--acc);color:#fff;border-color:var(--acc)}
.badge{padding:3px 10px;border-radius:6px;font-size:11px;font-weight:700;white-space:nowrap;display:inline-block;text-transform:uppercase;letter-spacing:.3px}
.b-open{background:#DBEAFE;color:#1D4ED8}
.b-pending{background:#FEF3C7;color:#B45309}
.b-resolved{background:#D1FAE5;color:#047857}
.b-closed{background:#F3F4F6;color:#6B7280}
.b-low{background:#D1FAE5;color:#047857}
.b-medium{background:#DBEAFE;color:#1D4ED8}
.b-high{background:#FEF3C7;color:#B45309}
.b-urgent{background:#FEE2E2;color:#DC2626}
.pdot{width:7px;height:7px;border-radius:50%;display:inline-block;margin-right:5px}
.p-low{background:#10B981}.p-medium{background:#3B82F6}.p-high{background:#F59E0B}.p-urgent{background:#EF4444}
.ticket-row.prio-low{border-left:5px solid #10B981}
.ticket-row.prio-medium{border-left:5px solid #3B82F6}
.ticket-row.prio-high{border-left:5px solid #F59E0B;background:linear-gradient(90deg,#FFFBEB 0%,#fff 12%)}
.ticket-row.prio-urgent{border-left:5px solid #EF4444;background:linear-gradient(90deg,#FEF2F2 0%,#fff 12%)}
.prio-tag{display:inline-flex;align-items:center;gap:4px;padding:3px 9px;border-radius:20px;font-size:11.5px;font-weight:700}
.prio-tag.pt-low{background:#D1FAE5;color:#047857}
.prio-tag.pt-medium{background:#DBEAFE;color:#1D4ED8}
.prio-tag.pt-high{background:#FEF3C7;color:#B45309}
.prio-tag.pt-urgent{background:#FEE2E2;color:#DC2626}
.assignee-pill{display:inline-flex;align-items:center;gap:5px;background:#EEF2FF;color:#4338CA;padding:3px 9px 3px 3px;border-radius:20px;font-size:12px;font-weight:600}
.assignee-pill .mini-av{width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;color:#fff}
.unassigned-pill{display:inline-flex;align-items:center;gap:5px;background:#FEF2F2;color:#B91C1C;padding:4px 10px;border-radius:20px;font-size:12px;font-weight:600}
.tst-w{position:fixed;top:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:10px;max-width:340px}
.tst-i{padding:12px 16px;border-radius:8px;color:#fff;font-size:13.5px;font-weight:600;box-shadow:0 8px 25px rgba(0,0,0,.15);animation:slideIn .3s ease}
@keyframes slideIn{from{transform:translateX(110%);opacity:0}to{transform:translateX(0);opacity:1}}
.modal-bg{position:fixed;inset:0;background:rgba(15,23,42,.55);backdrop-filter:blur(3px);z-index:1000;display:flex;align-items:center;justify-content:center;padding:16px}
.modal-box{background:var(--surface);border:1px solid var(--border);border-radius:18px;padding:26px;width:100%;max-width:460px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg)}
@keyframes fadeUp{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}
.anim{animation:fadeUp .3s ease both}
.app-shell{display:flex;min-height:100vh}
.rail{width:64px;background:var(--sidebar);display:flex;flex-direction:column;align-items:center;padding:16px 0;gap:6px;flex-shrink:0}
.rail-logo{width:34px;height:34px;border-radius:9px;background:var(--acc);display:flex;align-items:center;justify-content:center;margin-bottom:18px}
.rail-item{width:40px;height:40px;border-radius:9px;display:flex;align-items:center;justify-content:center;color:#8B93A7;cursor:pointer;transition:all .15s;font-size:16px;position:relative}
.rail-item:hover{background:var(--sidebar-hi);color:#fff}
.rail-item.on{background:var(--acc);color:#fff}
.rail-item .tip{position:absolute;left:56px;background:#111827;color:#fff;padding:5px 10px;border-radius:6px;font-size:12px;white-space:nowrap;opacity:0;pointer-events:none;transition:opacity .15s}
.rail-item:hover .tip{opacity:1}

/* ---- (v74) expanded / grouped menu ---- */
.rail-head{display:flex;flex-direction:column;align-items:center;gap:8px;margin-bottom:12px}
.rail-head .rail-logo{margin-bottom:0}
.rail-brand,.rail-lbl,.rail-sec{display:none}
.rail-toggle{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border:none;border-radius:8px;background:transparent;color:#8B93A7;cursor:pointer}
.rail-toggle:hover{background:var(--sidebar-hi);color:#fff}
.rail:not(.expanded) .rail-toggle i{transform:rotate(180deg)}
.rail-badge{position:absolute;top:3px;inset-inline-end:3px;min-width:16px;height:16px;border-radius:8px;background:#DC2626;color:#fff;font-size:9.5px;font-weight:800;line-height:16px;text-align:center;padding:0 3px}
.rail-badge.cnt{background:var(--acc)}
.rail-item:focus-visible{outline:2px solid #fff;outline-offset:1px}
.rail.expanded{width:232px;align-items:stretch;padding:14px 10px;overflow-y:auto}
.rail.expanded .rail-head{padding:0 4px;flex-direction:row;gap:10px}
.rail.expanded .rail-brand{display:block;flex:1;min-width:0;color:#fff;font-weight:800;font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rail.expanded .rail-sec{display:block;color:#5F6985;font-size:10.5px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;padding:14px 12px 4px}
.rail.expanded .rail-item{width:100%;height:auto;padding:10px 12px;justify-content:flex-start;gap:12px}
.rail.expanded .rail-item i{width:18px;text-align:center}
.rail.expanded .rail-lbl{display:inline;font-size:13.5px;font-weight:600;white-space:nowrap;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis}
.rail.expanded .rail-badge{position:static;margin-inline-start:auto}
.rail.expanded .tip{display:none}
.rail.mobile-open .rail-sec{display:block;color:#5F6985;font-size:10.5px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;padding:12px 12px 4px}
.rail.mobile-open .rail-lbl{display:inline;font-size:13.5px;font-weight:600}
.rail.mobile-open .rail-brand{display:block;flex:1;color:#fff;font-weight:800}
.rail.mobile-open .rail-toggle{display:none}
.rail.mobile-open .rail-head{flex-direction:row;gap:10px}
.rail.mobile-open .rail-item .tip{display:none}
.rail.mobile-open .rail-badge{position:static;margin-inline-start:auto}
.rail.mobile-open{overflow-y:auto}
.main-col{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{background:var(--surface);border-bottom:1px solid var(--border);padding:14px 26px;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px}
.content{flex:1;padding:26px;max-width:1300px;width:100%;margin:0 auto}
.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow-sm);transition:transform .15s,box-shadow .18s}
.stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow)}
.stat-num{font-size:28px;font-weight:800;color:var(--text)}
.stat-lbl{font-size:12.5px;color:var(--muted);margin-top:4px;font-weight:500}
.ticket-row{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:14px 18px;margin-bottom:8px;cursor:pointer;transition:all .16s;display:flex;align-items:center;gap:14px}
.ticket-row:hover{border-color:var(--acc);box-shadow:0 4px 16px rgba(var(--acc-rgb),.12);transform:translateY(-1px)}
.avatar{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:#fff;flex-shrink:0}
.msg-bubble{background:#F9FAFB;border:1px solid var(--border);border-radius:10px;padding:13px 15px;margin-bottom:9px}
.msg-bubble.mine{background:#EEF2FF;border-color:#C7D2FE}
.msg-bubble.ai{background:#ECFEFF;border-color:#A5F3FC}
.msg-bubble.note{background:#FFFBEB;border-color:#FDE68A}
::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:var(--muted-2);border-radius:10px;border:2px solid transparent;background-clip:padding-box}::-webkit-scrollbar-thumb:hover{background:var(--muted);background-clip:padding-box}::-webkit-scrollbar-track{background:transparent}
table{width:100%;border-collapse:collapse}
th{text-align:left;color:var(--muted);font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;padding:8px}
td{padding:12px 8px;border-top:1px solid var(--border);font-size:13.5px}
.page-title{font-size:20px;font-weight:800}
.section-title{font-size:15px;font-weight:700;margin-bottom:14px}
.company-tag{color:var(--muted-2);font-size:12.5px}
@media(max-width:768px){
  .rail{display:none}
  .content{padding:14px}
  .burger{display:inline-flex !important}
  /* المينيو الجانبي كسحّاب فوق المحتوى */
  .rail.mobile-open{display:flex;position:fixed;top:0;left:0;bottom:0;z-index:600;width:210px;align-items:stretch;padding:18px 12px;box-shadow:4px 0 24px rgba(0,0,0,.35)}
  .rail.mobile-open .rail-item{width:100%;height:auto;padding:12px 14px;justify-content:flex-start;gap:12px;border-radius:10px;margin-bottom:2px}
  #navBackdrop{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:599}
  /* صفوف التكتات: البادجات تنزل سطر لوحدها بدل العصر */
  .ticket-row{flex-wrap:wrap;padding:12px 13px;gap:10px}
  .ticket-row > div[style*="flex:1"]{flex:1 1 calc(100% - 100px);min-width:0}
  .ticket-row .row-badges{flex:1 1 100%;justify-content:flex-start !important;margin-top:2px}
  .ticket-row b{font-size:13.5px !important}
  .topbar{padding:12px 14px}
}
.burger{display:none}
.ac-box{position:absolute;top:calc(100% + 4px);right:0;left:0;background:var(--surface,#fff);border:1px solid var(--border,#e2e8f0);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12);z-index:200;max-height:280px;overflow-y:auto}
.ac-item{display:flex;flex-direction:column;gap:1px;padding:9px 14px;cursor:pointer;font-size:12.5px}
.ac-item b{font-size:13px}
.ac-item span{color:var(--muted);font-size:11.5px}
.ac-item:hover,.ac-item.on{background:rgba(59,130,246,.08)}
html[data-theme="dark"] .ac-box{background:var(--surface);border-color:var(--border)}

/* ---- Arabic typography (v74): local Cairo font; Font Awesome <i> icons keep their own font ---- */
html[lang="ar"] *:not(i){font-family:'Cairo','Inter',-apple-system,'Segoe UI',Tahoma,sans-serif}
html[lang="ar"] body{line-height:1.7;letter-spacing:0}
html[lang="ar"] th{letter-spacing:0;text-transform:none}
html[lang="ar"] .set-title,html[lang="ar"] .ov-title{letter-spacing:0}